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shipping and returns

All data inserted during the order process (name, shipping address, etc. ...), is of user responsibility. We reserve the right of cancelling the order if any irregularity is identified.

The order delivery term will be effectuated as soon as possible, after the total payment of the order. Any unforeseen circunstance of delay that may happen in the normal order delivery, the client will be informed immediately..

Any delay in the delivery for part of the customs entities of countries out of the European Union, are not of the responsibility of Cataplana.com, once that these situations vary from country to country in accordance with their laws and standards of work.

In the same way, any possible delay in the delivery caused by adverse climateric conditions, that require the temporary closing of airports and cancellation of flights are not of the responsibility of Cataplana.com.

All the possible customs expenses inherent (taxes) to the orders in the country of the client, are of his entire responsibility.

If the client checks that his country or pertaining island does not appear in our register or sending list, before effectuating some order, please contact us through our email info@cataplana.com

To the client it reserves the right of checking if there is some type of existent customs restrictions in his country, relative to the articles that this one acquires.

All the purchases effectuated through the different ways of payment, will be validated only after payment confirmation of the totality of the order. The term for payment confirmation varies in accordance with the chosen method, being able to go up to 4 days, in the case of bank international transfer.

All the articles of Cataplana.com have quality guarantee. All our copper articles for kitchenware and cookware use are officially certified, being all inside the legal standards of "Hygiene and Food Security".

Guarantee

We guarantee your satisfaction. If you are not completely satisfied with your mail order purchase you can return your order to us at any time within 14 days of receipt, for a full refund on the cost of the goods or an exchange. Please note that goods must be returned unworn and undamaged in their original packaging with the original purchase invoice. Returned goods found to be damaged, marked, soiled or scratched will not be refunded or exchanged. The costs of sending in this case will be of the whole responsibility of the buyer.

All Cataplana.com goods are checked for quality before they are sent to you. Allegedly defective or damaged goods must be returned back to us with full proof. We reserve the right to deduct the value of repackaging for any goods not returned in their original packaging. All returns should be accompanied by original documentation for credit purposes, and clearly state the reason for return.

Cataplana.com does not take responsibility for unjust and unsuitable use of the articles acquired by the buyer, in case that this disregards his normal uses and rules of use.

It is recommended that you obtain a proof of posting when returning goods, we cannot be held responsible for goods lost in transit.

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